The British Museum has announced a package of changes to its handling of the blockbuster Bayeux Tapestry exhibition after a difficult first three weeks marked by long queues, overcrowding and a high-profile incident in which hundreds of ticket holders were turned away. The museum will provide seating for visitors waiting in line and extend the show's opening hours, though the new hours have yet to be confirmed. Some visitors reported waiting for hours to view the 11th-century embroidery. The situation came to a head last week when the museum closed the exhibition early for a private event, leaving hundreds of timed-ticket holders unable to enter. Those affected are being reimbursed and offered priority booking slots. Director Nicholas Cullinan told the BBC the museum was sorry to anyone who had not had a good experience and that its focus was on putting things right and learning lessons. The institution has also faced criticism over accessibility. Last week a blind visitor, Yusuf Ali Osman, filed a legal complaint accusing the museum of breaching the Equality Act 2010 by failing to provide audio-described tours. The museum has since committed to adding an in-person audio-described tour and improving signage around the exhibition. The controversy has drawn commentary from the museum's own trustees. Classicist Mary Beard said the atmosphere in the queues was good but urged the institution to provide more benches for older visitors and clearer guidance on waiting times. She described the difficulties as inevitable teething troubles for such a popular show, adding that the important thing was to address them quickly.